Returns

You can return or exchange any item, for any reason, within 30 days of receipt.*

If the item you wish to return is faulty, we will either require photo proof of the faulty item or provide you with a stamped, self-addressed post pack in which to return it. Once the faulty item is received, you will be offered a full refund or store credit, whichever you prefer. Any refunds will be made to your credit card (via PayPal or Stripe) or PayPal account.

If you change your mind on a purchased item, you will be given a store credit to the same value once the item has been received by the appropriate seller, and any shipping costs incurred will not be refunded. Please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot credit your account until the item has been received.

* All items being returned must be in original condition and packaging and not be affected by being used in an abnormal way, or reduced in value by delay on your part.

If for any reason a product you have ordered is not available or out of stock, we will also refund you via PayPal or offer you a store credit to the same value, and in this case any shipping costs will be refunded.

How to return or exchange an item

Simply contact our friendly customer service team on returns@oneand2.com.au.

Still have a question, or perhaps some feedback? Our customer service team will respond Monday-Friday 9am-5.30pm.  admin@oneand2.com.au