Something not right? Here’s what you need to do

You can return or exchange any item, for any reason, within 30 days of receipt. Simply contact us at oneand2@oneand2.com.au to advise that you wish to return an item and the reason why.

Please note that all items being returned must be in original condition and packaging and not be affected by being used in an abnormal way, or reduced in value by delay on your part.

If the item you wish to return is faulty, please send us an email at oneand2@oneand2.com.au along with a couple of photos of the faulty item.  We will either replace the item or offer you a full refund dependant on what you would prefer to do.  Any refunds will be made to the payment method that you selected when you ordered your products.

If you change your mind on a purchased item, you will be given a store credit or a refund to the same value once the item has been returned, and any shipping costs incurred will not be refunded. Please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot credit your account until the item has been received.

If for any reason a product you have ordered is not available we will also refund you or offer you a store credit to the same value, and in this case any shipping costs will be refunded.