Returns

ONE&2 RETURNS POLICY

You can return or exchange any item, for any reason, within 30 days of receipt. Please note that all items being returned must be in original condition and packaging and not be affected by being used in an abnormal way, or reduced in value by delay on your part.

If the item you wish to return is faulty, please send us an email at oneand2@oneand2.com.au along with a couple of photos of the faulty item.  We will either replace the item or offer you a full refund dependant on what you would prefer to do.  Any refunds will be made to the payment method that you selected when you ordered your products.

If you change your mind on a purchased item, you will be given a store credit or a refund to the same value once the item has been returned, and any shipping costs incurred will not be refunded. If for any reason a product you have ordered is not available we will also refund you or offer you a store credit to the same value, and in this case any shipping costs will be refunded.

FREE RETURNS VIA

STEP 1

Visit our Australia Post returns portal and fill in a few simple details so that we can process your return

STEP 2

We’ll email you a return barcode to attach to your parcel when returning

STEP 3

You’ll receive tracking details so you can check the progress of your return

HOW TO RETURN YOUR ITEM

We offer easy returns with Australia Post Collect & Return, no labels, no printing, no problem.

  1. Visit our Returns Portal and enter your order number and the email address used to place your order. Enter your information and then submit your return. Once submitted, you’ll be emailed your unique barcode.
  2. Print your label at home and lodge your return in a Street Posting box OR take your return and barcode to your nearest Australia Post Collect & Return location (those marked with a printer symbol on the map) and they’ll print it for you. Choose to drop your return at any Post Office, Street Posting Box, or selected retailers including supermarkets and pharmacies.
  3. You’ll be emailed tracking details so you can check on the progress of your return back to One&2.

HAVE A QUESTION?

You can contact us using the form below